Frequently Asked Questions (FAQ)
Last updated: September 20, 2026
Welcome to Hovelariq.
Here you can find answers to common questions about our products, orders, shipping, returns, refunds, and customer service.
Hovelariq is operated by:
Hubei Zhangyansheng Network Technology Co., Ltd.
Website:
hovelariq.com
Business Address:
Room 06, 15/F, Building 2, Zone B, Dazhou Xingcheng, No. 189 Sangong Road, Hongshan District, Wuhan, Hubei, China
Email:
Phone:
+86 16578244765
Customer Service Hours:
Monday-Friday
9:00 AM-6:00 PM PDT
General Questions
1. What is Hovelariq?
Hovelariq is an online home and lifestyle store specializing in practical and comfortable household products designed to enhance everyday living spaces.
We focus on providing carefully selected home essentials with reliable service and customer support.
2. Where is Hovelariq operated from?
Hovelariq is operated by:
Hubei Zhangyansheng Network Technology Co., Ltd.
Business Address:
Room 06, 15/F, Building 2, Zone B, Dazhou Xingcheng, No. 189 Sangong Road, Hongshan District, Wuhan, Hubei, China
For any questions, please contact:
Product Questions
3. What types of products do you sell?
Hovelariq offers home and lifestyle products, including household items designed for comfort, convenience, and everyday use.
Each product page provides detailed information about:
- Product features;
- Materials;
- Dimensions;
- Usage instructions;
- Care recommendations.
4. How do I choose the right product?
We recommend reviewing the product description, specifications, measurements, and care instructions listed on each product page before purchasing.
If you need assistance choosing a product, please contact our customer service team:
5. How should I care for my home textile products?
Care instructions vary depending on the specific product.
For best results:
- Follow the care instructions included with your item;
- Avoid cleaning methods that may damage the material;
- Store products properly when not in use.
If you have product-specific questions, please contact us.
Order Questions
6. How do I place an order?
To place an order:
- Select your preferred product;
- Add it to your shopping cart;
- Proceed to checkout;
- Enter your shipping and payment information;
- Confirm your purchase.
You will receive an order confirmation email after your order has been successfully submitted.
7. Can I modify or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible:
We will try to assist you before your order enters the fulfillment process.
Once an order has been processed or shipped, changes or cancellations may no longer be possible.
8. How can I check my order status?
After your order is shipped, you will receive a shipping confirmation email containing tracking information.
Please allow 24–72 hours for tracking information to update after shipment.
Payment Questions
9. What payment methods do you accept?
We accept payment methods available during checkout.
All payments must be successfully completed before your order can be processed.
10. Is my payment information secure?
Payment information is processed securely through trusted payment service providers.
Hovelariq does not store complete payment card information.
Shipping Questions
11. Where do you ship?
We currently provide shipping services to customers in the United States.
Some remote locations or restricted areas may not be available depending on carrier coverage.
12. How long does shipping take?
Orders are processed within:
1–3 business days
After processing, estimated delivery times are:
Express Shipping
Estimated delivery:
5–10 business days
Shipping fees:
- Orders $0.00–$48.99: $5.99
- Orders $49.00 and above: Free Express Shipping
Standard Shipping
Estimated delivery:
8–15 business days
Shipping fees:
- Orders $0.00–$38.99: $2.99
- Orders $39.00 and above: Free Standard Shipping
Delivery times may vary due to:
- Weather conditions;
- Carrier delays;
- Holidays;
- Incorrect shipping information.
13. Will I receive tracking information?
Yes.
Once your order has shipped, we will send a shipping confirmation email with tracking details.
If you cannot find your tracking information, please contact:
Return & Refund Questions
14. What is your return policy?
We offer a:
180-day return period starting from the date your order is delivered.
Customers may request a return within 180 days after receiving their order if the item meets the return requirements.
15. What are the requirements for returns?
To qualify for a return:
- The return request must be submitted within 180 days after delivery;
- Items must be unused and in original condition;
- Products should include original packaging when applicable;
- Customers must provide order information.
16. How do I request a return?
To start a return request, please email:
Please include:
- Order number;
- Product name;
- Reason for return;
- Photos or videos if the product is damaged or defective.
Our team will provide return instructions after reviewing your request.
17. When will I receive my refund?
Approved refunds will be processed after the returned item has been received and inspected.
Refunds will be issued to the original payment method.
Please allow:
5–10 business days
for your payment provider to complete the refund process.
18. What if my order arrives damaged or incorrect?
If you receive:
- A damaged product;
- A defective item;
- The wrong product;
please contact us with:
- Order number;
- Photos showing the issue;
- Description of the problem.
Our customer service team will review your request and provide assistance.
Account Questions
19. Do I need an account to place an order?
No.
You can purchase products without creating an account.
Creating an account may make it easier to manage future orders.
20. How do I update my information?
If you need to update your shipping information or contact details, please contact us as soon as possible.
Email:
Privacy & Security Questions
21. How do you protect my personal information?
We respect your privacy and handle customer information according to our Privacy Policy.
Information may be used for:
- Processing orders;
- Providing customer support;
- Improving website experience;
- Completing transactions.
Contact Questions
22. How can I contact Hovelariq?
If your question is not answered here, please contact our customer service team.
Hovelariq Customer Service
Company:
Hubei Zhangyansheng Network Technology Co., Ltd.
Address:
Room 06, 15/F, Building 2, Zone B, Dazhou Xingcheng, No. 189 Sangong Road, Hongshan District, Wuhan, Hubei, China
Email:
Phone:
+86 16578244765
Customer Service Hours:
Monday-Friday
9:00 AM-6:00 PM PDT