Privacy Notice

Last Updated: September 20, 2026

At Hovelariq, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, place an order, contact us, or otherwise interact with our services.

This Privacy Notice explains what personal information we may collect, how we use and protect it, when we may share it with service providers, and the choices and rights that may be available to you.

Hovelariq is committed to handling personal information responsibly and transparently.

1. Who We Are

Hovelariq is an online retail brand operated by:

Hubei Zhangyansheng Network Technology Co., Ltd.

Business Address:
Room 06, 15/F, Building 2, Zone B, Dazhou Xingcheng,
No. 189 Sangong Road, Hongshan District,
Wuhan, Hubei, China

Responsible Person: Gong Jiabao

Website: hovelariq.com

Email: service@hovelariq.com

Phone: +86 16578244765

For privacy-related questions, requests, or concerns, you may contact us using the information above.

2. Information We Collect

Depending on how you interact with Hovelariq, we may collect different categories of information.

Information You Provide Directly

When you place an order, contact us, create an account, subscribe to communications, or otherwise interact with our website, you may provide information such as:

Full name
Email address
Billing address
Shipping address
Telephone number
Order information
Products purchased or considered
Information you provide when contacting customer service
Information submitted through forms on our website
Other information you voluntarily provide to us

We only request information that is reasonably necessary for the relevant purpose.

Order and Transaction Information

When you make a purchase, we may collect information associated with your transaction, including:

Order number
Products purchased
Order amount
Billing and shipping information
Delivery information
Return or refund information
Payment-related transaction information

Payment card information may be processed by the payment service providers used by our store. We do not need to directly store your complete payment card details when the payment is processed through the applicable payment provider.

Device and Browsing Information

When you visit hovelariq.com, certain technical information may be collected automatically, including:

IP address
Browser type
Device type
Operating system
Approximate geographic information derived from technical data
Referring pages or URLs
Pages viewed
Products viewed
Date and time of website activity
Website interaction information
Cookie identifiers and similar technical identifiers

This information helps us operate, secure, maintain, and improve our website.

3. How We Collect Information

We may collect information through:

Information you provide when placing an order
Information you provide through our contact or customer service channels
Information you provide when subscribing to communications
Information collected when you browse or interact with our website
Cookies and similar technologies
Information generated through transactions and website activity
Information provided by service providers involved in operating our store or fulfilling your order

4. How We Use Your Information

We may use personal information for purposes including:

Processing and Fulfilling Orders

We may use your information to:

Process and confirm orders
Process payments
Arrange shipping and delivery
Provide order confirmations and updates
Handle returns and refunds
Provide customer service

Customer Support

We may use information you provide to respond to questions, complaints, requests, and other customer service inquiries.

Website Operation and Improvement

We may use technical and browsing information to:

Operate our website
Maintain website security
Detect and prevent fraudulent or unauthorized activity
Troubleshoot technical problems
Understand how visitors use our website
Improve our products, services, and shopping experience

Communications and Marketing

If you choose to receive marketing communications from us, we may use your contact information to send promotional or other marketing communications.

You may unsubscribe from marketing emails at any time by using the unsubscribe option included in the applicable communication or by contacting us at service@hovelariq.com.

Legal and Compliance Purposes

We may use or disclose information when reasonably necessary to:

Comply with applicable legal obligations
Respond to lawful requests
Protect our rights and property
Detect, investigate, or prevent fraud, abuse, or security incidents
Enforce our applicable terms and policies

5. Cookies and Similar Technologies

Hovelariq may use cookies and similar technologies to support the operation and functionality of our website.

Cookies may be used for purposes such as:

Keeping the website functioning properly
Remembering preferences
Maintaining shopping cart and checkout functionality
Understanding website traffic and usage
Improving website performance
Supporting analytics
Supporting marketing or advertising activities where applicable

Some cookies may be placed by third-party service providers that help us operate, analyze, secure, or improve our website.

You may be able to control certain cookie preferences through your browser settings and, where available, our website's privacy or cookie preference tools.

Depending on your location and applicable law, you may also have rights regarding certain cookies, targeted advertising, or the sharing of personal information.

6. How We Share Personal Information

We do not disclose personal information indiscriminately.

We may share information with service providers and business partners when reasonably necessary to operate Hovelariq and provide services to customers.

Depending on the services used by our store, these parties may include:

Shopify and E-commerce Service Providers

Our online store is operated using Shopify and related services that support website operation, shopping functionality, customer accounts, checkout, and other e-commerce functions.

Payment Service Providers

Payment providers may process payment and transaction information to authorize and complete purchases and help prevent fraudulent transactions.

Shipping and Logistics Providers

We may provide necessary customer and order information to shipping and logistics providers so that orders can be delivered and tracked.

Analytics and Technology Providers

We may use service providers that help us understand website activity, improve website performance, maintain security, or analyze customer interactions.

Marketing and Advertising Providers

Where applicable, we may work with marketing or advertising service providers to help deliver, measure, or improve marketing activities.

Legal and Regulatory Authorities

We may disclose information when required or permitted by applicable law, legal process, or a valid governmental request, or when necessary to protect our legal rights, customers, or business.

Service providers that process information on our behalf may only access information as reasonably necessary to provide their services or fulfill their contractual or legal obligations.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Notice, including:

Completing and maintaining transaction records
Providing customer service
Processing returns and refunds
Maintaining business and accounting records
Resolving disputes
Preventing fraud and security incidents
Complying with applicable legal and regulatory obligations
Enforcing our agreements and policies

The length of time information is retained may vary depending on the type of information, the purpose for which it was collected, and applicable legal requirements.

When information is no longer reasonably required, we may delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

8. Your Privacy Rights

Depending on where you live and the laws that apply to you, you may have certain rights regarding your personal information.

These rights may include the right to:

Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of certain personal information
Request information about how your personal information is collected or used
Request information about certain disclosures of personal information
Opt out of certain marketing communications
Opt out of certain forms of targeted advertising or sharing where applicable
Withdraw consent where processing is based on consent
Exercise other rights provided by applicable privacy laws

The availability and scope of these rights may depend on your location and the applicable law.

To submit a privacy-related request, contact:

service@hovelariq.com

We may need to verify your identity before completing certain requests in order to protect your personal information from unauthorized access.

We will respond to valid privacy requests within the period required by applicable law.

9. United States Privacy Rights

Hovelariq serves customers in the United States. Depending on your state of residence and the applicable privacy laws, you may have additional rights concerning your personal information.

These may include rights to access, correct, delete, or obtain information about certain processing activities, as well as rights to opt out of certain types of targeted advertising, sale, or sharing of personal information where applicable.

The specific rights available to you depend on the laws applicable to your state and your circumstances.

To exercise an applicable privacy right, please contact:

service@hovelariq.com

We will process your request in accordance with applicable law.

10. Your Marketing Choices

You can choose whether to receive promotional communications from Hovelariq.

If you no longer wish to receive marketing emails, you can use the unsubscribe link contained in the relevant email or contact us at:

service@hovelariq.com

Please note that even if you opt out of marketing communications, we may still send necessary transactional or service-related communications, such as order confirmations, shipping updates, return information, or responses to customer service requests.

11. Data Security

We take reasonable measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

For this reason, while we take reasonable measures to protect your information, we cannot guarantee absolute security.

12. Children's Privacy

Hovelariq's website and services are intended for general consumers and are not directed specifically to children.

We do not knowingly request or intentionally collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us at:

service@hovelariq.com

13. International Data Processing

Hovelariq is operated by Hubei Zhangyansheng Network Technology Co., Ltd., located in Wuhan, Hubei, China.

Depending on the services we use and where our customers are located, personal information may be processed, stored, or accessed in countries other than the country where you live.

Where applicable, we take reasonable steps to handle such information in accordance with applicable privacy and data protection requirements.

14. Returns and Refunds

Hovelariq provides a 180-day return period calculated from the date your order is received.

If you need to request a return or refund, please contact us at:

service@hovelariq.com

Please contact our customer service team before sending a return package so that we can provide the appropriate return instructions.

The applicable return conditions, procedures, and refund requirements are described in our Return Policy.

15. Changes to This Privacy Notice

We may update this Privacy Notice from time to time to reflect changes to our business practices, website functionality, applicable requirements, or the services we use.

When we make changes, we will update the Last Updated date shown at the top of this Privacy Notice.

We encourage you to review this page periodically to stay informed about how we handle personal information.