Shipping Policy

Last updated: September 20, 2026

Thank you for shopping with Hovelariq. We are committed to providing a smooth and reliable shopping experience for all customers. This Shipping Policy explains our order processing times, shipping methods, delivery estimates, shipping fees, and related information.

Hovelariq is operated by:

Hubei Zhangyansheng Network Technology Co., Ltd.
Room 06, 15/F, Building 2, Zone B, Dazhou Xingcheng, No. 189 Sangong Road, Hongshan District, Wuhan, Hubei, China

Email: service@hovelariq.com
Phone: +86 16578244765

1. Shipping Destinations

We currently provide shipping services to customers in the United States.

Orders can be delivered to most residential and commercial addresses within the United States. Some remote areas, restricted locations, or regions that cannot be serviced by our shipping carriers may not be available.

If we are unable to ship your order to the provided address, our customer service team will contact you as soon as possible.

2. Order Processing Time

All orders are processed after payment confirmation.

Processing Time: 1–3 business days

During peak seasons, holidays, promotional events, or unexpected circumstances, processing times may be slightly extended.

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

3. Shipping Methods & Delivery Time

We offer multiple shipping options depending on your order amount and destination.

Estimated delivery times below include transit time after the order has been processed.

Express Shipping

Estimated Delivery Time: 5–10 business days

Shipping fee:

• Orders $0.00–$48.99: $5.99
• Orders $49.00 and above: Free Express Shipping

Standard Shipping

Estimated Delivery Time: 8–15 business days

Shipping fee:

• Orders $0.00–$38.99: $2.99
• Orders $39.00 and above: Free Standard Shipping

Delivery times are estimates and may vary depending on:

• Shipping carrier delays
• Weather conditions
• Public holidays
• Customs processing (if applicable)
• Incorrect or incomplete delivery information provided by customers

4. Shipping Confirmation & Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

Please allow 24–72 hours for tracking information to become available after shipment.

You may track your order using the tracking information provided in your shipping confirmation email.

If you have not received tracking updates for an extended period, please contact us at:

service@hovelariq.com

5. Shipping Fees

Shipping fees are calculated based on order value and selected shipping method.

Current shipping rates:

The final shipping cost will be displayed during checkout before payment confirmation.

6. Delayed or Lost Packages

While we work with reliable shipping carriers, unexpected delays may occasionally occur.

If your package:

• Has not arrived within the estimated delivery timeframe;
• Shows no tracking updates for an extended period;
• Appears to be lost during transit;

please contact our customer service team at:

service@hovelariq.com

We will investigate the shipment status and assist you with the next steps.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

Please carefully check your:

• Name
• Shipping address
• Apartment/unit number
• Contact information

If you notice an error, contact us immediately at service@hovelariq.com.

We will try our best to update your order before shipment. Once an order has been shipped, we may not be able to modify the delivery information.

8. Customs, Duties & Taxes

Orders shipped within the United States are generally delivered according to the shipping terms displayed at checkout.

Customers are responsible for providing accurate delivery information. Any applicable taxes, duties, or fees required by local authorities (if applicable) are the responsibility of the customer.

9. Returns & Refunds

We offer a 180-day return period starting from the date your order is delivered.

To be eligible for a return:

• Items must be unused and in original condition;
• Products must include original packaging when applicable;
• Customers must provide order information or proof of purchase.

For complete details regarding returns and refunds, please review our Return & Refund Policy.

If you need assistance, please contact:

Email: service@hovelariq.com

10. Customer Service

If you have any questions regarding shipping, delivery, or your order, our support team is available to assist you.

Customer Service Hours:
Monday–Friday
9:00 AM–6:00 PM PDT

Email:
service@hovelariq.com

Company:

Hubei Zhangyansheng Network Technology Co., Ltd.
Room 06, 15/F, Building 2, Zone B, Dazhou Xingcheng, No. 189 Sangong Road, Hongshan District, Wuhan, Hubei, China